FAQs

1. What is oud?

Oud is a rare and precious aromatic resin extracted from agarwood trees. It is highly valued in Middle Eastern perfumery for its deep, rich, and long-lasting fragrance.

2. Are TJORI Oud products authentic?

Yes. At TJORI Oud, we are committed to authenticity and quality. All our fragrances and oud products are carefully sourced and crafted to ensure a premium and genuine experience.

3. How long does oud fragrance last?

Oud is known for its exceptional longevity. Depending on the product and application, the fragrance can last anywhere from several hours to an entire day.

4. How should I store oud products?

To preserve the quality of your fragrance, store your oud products in a cool, dry place away from direct sunlight and heat.

5. Do you ship internationally?

Yes, we offer international shipping. Delivery times may vary depending on the destination and shipping method.

6. How long does shipping take?

Orders are typically processed within 1–2 business days. Shipping time may vary depending on your location.

7. What payment methods do you accept?

We accept a variety of secure payment methods including major credit cards and other trusted online payment options.

8. Can I return or exchange a product?

If you are not satisfied with your purchase, you may contact our support team within the specified return period to arrange a return or exchange according to our policy.

9. How can I contact customer support?

You can reach our support team through the Contact Us page or by email. We will be happy to assist you with any questions or concerns.

10. Why choose TJORI Oud?

TJORI Oud combines traditional Middle Eastern fragrance heritage with modern craftsmanship. Our commitment to quality, authenticity, and luxury makes our products truly special.