Refund policy
We accept returns within 7 days of receiving your order.
To be eligible for a return:
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The product must be unused and in its original packaging.
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The item must be in the same condition that you received it.
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Proof of purchase or order confirmation is required.
For hygiene and quality reasons, opened or used fragrance products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the damaged or incorrect item
Our team will review the request and arrange a replacement or refund if approved.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange a product, please contact our customer support team.
Return Shipping
Customers are responsible for the return shipping costs unless the product is defective or incorrect.
Contact Us
If you have any questions about our return and refund policy, please contact us:
Email: tjorioud@gmail.com
